PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, KOMUNIKASI INTERPERSONAL, DAN KOMITMEN ORGANISASIONAL TERHADAP KUALITAS PELAYANAN PUBLIK PADA KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG DENPASAR

Ni Wayan Ari Sudiartini; Ni Kadek Ari Sintya Dewi; Sri Ernawati Zunaidin

doi:10.33758/mbi.v18i1.190

Authors

Ni Wayan Ari Sudiartini Jurusan Kewirausahaan, Fakultas Ekonomi dan Bisnis Universitas Mahendradatta
Ni Kadek Ari Sintya Dewi Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahendradatta
Sri Ernawati Zunaidin Sekolah Tinggi Ilmu Ekonomi Bima, NTB

DOI:

https://doi.org/10.33758/mbi.v18i1.190

Keywords:

Transformational Leadership, Interpersonal Communication, Commitment Organizational, Quality of Public Service

Abstract

Quality services are services that are supported by the actions of good, responsible, fair, fast and precise officers where this greatly affects the quality of service of an agency. improving the quality of public services is certainly not easy, because it cannot be separated from various influencing factors such as the influence of transformational leadership, interpersonal communication and organizational commitment, this study aims to determine the effect of transformational leadership, interpersonal communication and organizational commitment on the quality of public services in Denpasar State Property and Auction Service Office. This research was conducted at the Denpasar State Property and Auction Service Office, in this study a sample of 42 people who were employees of the Denpasar State Property and Auction Service Office. In this study using quantitative research methods sourced from primary data, data collection was carried out using observation, interviews, documentation studies, literature and questionnaires. The data analysis technique used research instrument test, classical assumption test, descriptive analysis, multiple regression analysis, and model feasibility test. The results show that (1) transformational leadership partially has a significant effect on the quality of public services at the Denpasar State Property and Auction Service Office, this is evidenced by the t_count value is greater than the t_table value (3.435 > 1.686), and the significance value is smaller than 0.05 (0.001 < 0.05). (2) Interpersonal communication partially has a significant effect on the quality of public services at the Denpasar State Property and Auction Service Office, this is evidenced by the t_count value greater than the t_table value (3.978 > 1.686) and the significance value less than 0.05 (0.001) <0.05). (3) Organizational commitment partially has a significant effect on the quality of public services at the Denpasar State Property and Auction Service Office, this is evidenced by the t_count value greater than the t_tablevalue (2.318 > 1.686) and the significance value less than 0.05 (0.001) <0.05). (4) Transformational Leadership, Interpersonal Communication, Organizational Commitment simultaneously have a significant effect on the quality of public services at the Denpasar State Property and Auction Service Office, this is evidenced by the f_count value greater than f_table (13.198 > 2.852), and a significance value of 0.001 less than 0.05 (0.001 < 0.05).

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