EXPLORING HUMAN RESOURCE DEVELOPMENT IN SERDANG WETAN TOURISM VILLAGE, TANGERANG REGENCY
Keywords:
tourism village, human resource, serdang wetan tourism village, Tangerang RegencyAbstract
Serdang Wetan Tourism Village, located in Legok District, Tangerang Regency, although it has great potential, this village faces challenges in tourism development, especially human resource development. The aim of this research is to identify threats to human resource development and analyze human resource development strategies in the Serdang Wetan Tourism Village. Findings show that low skills in tourism management, low community participation, and limited institutional support hinder tourism development. Improvement strategies include tailored training programs, empowering Tourism Awareness Groups (Pokdarwis), fostering collaboration with educational institutions, and utilizing digital marketing tools. This research underlines the importance of participatory and community-based human resource development in achieving tourism growth and increasing the competitiveness of villages as tourist attractions.
References
P. Suansri, “Community Based Tourism Handbook,” Thailand, 2003.
Y. Kristiana and T. C. Nathalia, “Partisipasi masyarakat dalam pengembangan wisata kreatif di Kampung Bekelir Kota Tangerang,” Hospitour: Journal of Hospitality & Tourism Innovation, vol. 6, no. 1, pp. 9–18, 2022.
C. Cooper, J. Fletcher, A. Fyall, D. Gilbert, and S. Wanhill, Tourism: Principles and Practice. New Jersey: Financial Times/Prentice Hall, 2008.
D. Richards, G., Hall, Tourism and Sustainable Community Development. London: Routledge, 2020.
N. Evans, D. Campbell, and G. Stonehouse, Strategic management for travel and tourism. United Kingdom: Routledge, 2003. doi: 10.4324/9780080498294.
R. I. Setiawan, “Pengembangan sumber daya manusia di bidang pariwisata: Perspektif potensi wisata daerah berkembang,” Jurnal Penelitian Manajemen Terapan (PENATARAN), vol. 1, no. 1, pp. 23–35, 2016.
C. Fayos-Solà, E. , Cooper, The future of tourism: Innovation and sustainability. Springer, 2018.
A. Sendjaja Suhandi, E. Novianti, D. Oktavia, A. M. A. Khan, and W. P. Simatupang, “Community Participation Process in Community-Based Tourism Development in Waerebo Traditional Village, Manggarai Regency, Flores,” ASEAN Journal on Hospitality and Tourism, vol. 20, no. 2, pp. 67–82, Sep. 2022, doi: 10.5614/ajht.2022.20.2.05.
A. A. P. Meirejeki, I. N, Jendra, I. W., Pemayun, I. D. G. A., Swabawa, “Pengembangan desa wisata melalui peningkatan kualitas sdm dan pemanfaatan bahan baku lokal di Desa Wisata Belimbing, Tabanan,” Bhakti Persada Jurnal Aplikasi Ipteks, vol. 4, no. 1, pp. 30–46, 2018, doi: http://dx.doi.org/10.31940/bp.v4i1.852.
D. Fitriani, “Pengelolaan sumber daya manusia di Desa Wisata Pentingsari, Desa Umbulharjo, Kecamatan Cangkringan, Kabupaten Sleman,” Diklus: Jurnal Pendidikan Luar Sekolah, vol. 2, no. 1, pp. 62–73, Feb. 2019, doi: 10.21831/diklus.v2i1.23650.
I. Ikhwanto, “Pengelolaan sumber daya manusia di Desa Wisata Tlogoweru Kecamatan Guntur Kabupaten Demak,” NAWASENA: Jurnal Ilmiah Pariwisata, vol. 1, no. 1, pp. 49–68, Mar. 2022, doi: 10.56910/nawasena.v1i1.4.
M. Santoso, E. B., Koswara, A. Y., Siswanto, V. K., Hidayani, I., Anggarini, F. Z., Rahma, A., Arrianta, A. M., Ramdan, “Peningkatan Kapasitas Sumber Daya Manusia (SDM) Bagi Kelompok Sadar Wisata (POKDARWIS) Kampung Susu Lawu,” Sewagat1, vol. 6, no. 3, pp. 322–332, 2022, doi: https://doi.org/10.12962/j26139960.v6i3.1.
K. S. Pitana, I. G., Diarta, Pengantar Ilmu Pariwisata. Yogyakarta: Andi, 2020.
G. Dessler, Human Resources Management, 16th ed. New Jersey: Pearson, 2020.
S. Armstrong, M., Taylor, Armstrong’s Handbook of Human Resource Management Practice. London: Kogan Page Publishers, 2019.
I. Smith, L., Richards, G., Yeoman, The Future of Tourism: Innovation and Sustainability. London: Routledge, 2021.
J. Brown, “Participatory Approaches in Community-Based Tourism Development,” Tour Manag Perspect, vol. 41, Aug. 2022, [Online]. Available: https://www.tandfonline.com/doi/full/10.1080/15575330.2017.1344996
Sugiyono, Metode penelitian kuantitatif, kualitatif dan R&D. Bandung: Alfabeta, 2021.
J. W. Creswell, Research design: qualitative, quantitative, and mixed methods approaches. Los Angeles: Sage, 2018.
M. B. Miles, A. M. Huberman, and J. Saldaña, Qualitative Data Analysis: A Methods Sourcebook, 3rd Ed. Thousand Oaks: SAGE Publications, 2015. doi: 10.1177/239700221402800402.
S. Mulyono, Y. Kristiana, R. Brian, A. Agungputranto, A. Theresya, and F. M. Leofran, “Pelatihan Bagi Kelompok Sadar Wisata (Pokdarwis) Dalam Rangka Pengembangan Kampung Kreatif Pipitan Sebagai Daya Tarik Wisata Edukasi,” Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR), vol. 6, pp. 1–5, Nov. 2023, doi: 10.37695/pkmcsr.v6i0.2138.
Y. Kristiana and T. C. Nathalia, “Identifikasi manfaat ekonomi untuk masyarakat lokal dalam penerapan pariwisata berkelanjutan di Desa Wisata Kereng Bangkirai,” Jurnal Akademi Pariwisata Medan, vol. 9, no. 2, pp. 145–153, Jul. 2021, doi: 10.36983/japm.v9i2.175.
J. Julita, N. Nurbaeti, and J. Gunawijaya, “Analisis Potensi Dan Pengembangan Pariwisata Berbasis Masyarakat Pada Desa Situs Karangkamulyan,” Jurnal Bangun Manajemen, vol. 2, no. 2, pp. 148–152, Nov. 2023, doi: 10.56854/jbm.v2i2.232.
T. C. Kristiana, Y., Nathalia, “Model Strategi Pengembangan Sumber Daya Manusia di Desa Wisata Kemiri, Jember, Jawa Timur,” Media Bina Ilmiah, vol. 18, no. 10, pp. 2577–2586, 2024, doi: https://doi.org/10.33758/mbi.v18i10.725.
H. Then, J., Felisa, “The Effect of E-WOM on Instagram on Visiting Interest and Impact on Visiting Decision to the Culinary Tourism Area of Pasar Lama, Tangerang,” International Journal of Social and Management Studies, vol. 2, no. 6, pp. 1–7, 2021, doi: https://doi.org/10.5555/ijosmas.v2i6.75.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Yustisia Kristiana

This work is licensed under a Creative Commons Attribution 4.0 International License.